Prescriptive Design and the Decline of Manuals

Instruction manuals, and instructions in general, are incredibly important. I could be biased, since part of my job involves writing instructions for systems, but really, they’re important!

As this look into the historical importance of manuals makes clear, manuals (and instructions) make accessible professions, tools, and devices to anyone that can read them (which, admittedly, could be a hurdle of its own):

“With no established guild system in place for many of these new professions (printer, navigator, and so on), readers could, with the help of a manual, circumvent years of apprenticeship and change the course of their lives, at least in theory.”

However, as the economy and labor system shifted, manuals did too:

“in the 1980s, the manual began to change. Instead of growing, it began to shrink and even disappear. Instead of mastery, it promised competence.”

And nowadays, manuals are very rarely separate from the devices or systems they seek to explain:

“the help we once sought from a manual is now mostly embedded into the apps we use every day. It could also be crowdsourced, with users contributing Q&As or uploading how-to videos to YouTube, or it could programmed into a weak artificial intelligence such as Siri or Cortana.”

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Bitcoin, Security, and Photography

nananananananananananana BITCOINNNN

I had to talk about it eventually, and Thursday’s news was a good impetus. Newsweek had a big “scoop” potentially unmasking the founder of Bitcoin. The magazine saved this story for the cover of their return-to-print issue. The story features stalking masquerading as investigative journalism, as the author tracked down this man through national records, then tracked his interests to a model train forum, where she emailed him purporting to be interested in trains, then began asking about Bitcoin (at which point he stopped responding).
Then she tracked down his home and family members, and interviewed them extensively about the man and itcoin. She finally paid him a visit at his home, and instead of answering the door he called the cops. This surprised her. Read the article in full, if you’d like to know more about the lengths some people will go to find people who don’t want to be found (and who haven’t done anything wrong).(After some sushi and a car chase the man himself claims he is not involved with Bitcoin).

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