Discomfort, Trust, and Digital Selves

It’s been awhile. I’ve spent the last four months applying for new jobs, interviewing, getting hired, and moving from the midwest to the bay area. It’s been a long ride (drive, really). I’ve been out here three weeks now, and it still feels strange to call it my new home (new license plates on my car notwithstanding).

I’m a tech writer by trade, as I’ve alluded to/mentioned in the past with my post on Prescriptive Design and the Decline of Manuals, and I’ve so far enjoyed being in an area so tech-focused (though I do worry about the bubble).

Let’s get back into it, shall we?

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Libraries, Digital Advertising, and the Machine Zone

Librarians are an underused, underpaid, and underestimated legion. And one librarian in particular is frustrated by e-book lending. Not just the fact that libraries have to maintain waitlists for access to a digital file, but also that the barriers to checking out an ebook are unnecessarily high. As she puts it,

“Teaching people about having technology serve them includes helping them learn to assess and evaluate risk for themselves.”

In her view,

“Information workers need to be willing to step up and be more honest about how technology really works and not silently carry water for bad systems. People trust us to tell them the truth.”

That seems like the least that can be expected by library patrons.

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