Librarians are an underused, underpaid, and underestimated legion. And one librarian in particular is frustrated by e-book lending. Not just the fact that libraries have to maintain waitlists for access to a digital file, but also that the barriers to checking out an ebook are unnecessarily high. As she puts it,
“Teaching people about having technology serve them includes helping them learn to assess and evaluate risk for themselves.”
In her view,
“Information workers need to be willing to step up and be more honest about how technology really works and not silently carry water for bad systems. People trust us to tell them the truth.”
That seems like the least that can be expected by library patrons.