Are you digitally literate?

Crossposted from Medium, an evaluation from the depths of tech support

Working in tech support has its ups and downs, but is ultimately rewarding. Digital literacy—the ability to confidently and capably use and understand technology—is something that is often lacking from the people I support, from high school students to retirees. I mentally evaluate people on their level of digital literacy, not to judge or mock them, but to best assist them. The more self-aware a customer, the easier it is for us to help them. Rather than disparage the oft-perceived “stupidity” of the people that seek my assistance, I’d rather turn my attention toward improving their basic digital literacy skills.

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A Self-Driving Car “Revolution”?

The potential benefits and issues of self-driving cars have been addressed by many magazines, from The Economist and The Atlantic, to Business Insider and Forbes; and more  recently acknowledged by highway safety authorities in the USA. A hot-button issue as of late,  using autonomous vehicular control to reduce traffic fatalities and injuries is an ideal that should be encouraged, but it can’t be achieved without addressing a variety of concerns. Threats of generational trends, liability, security, and class (and cost) issues could doom a future of fully autonomous vehicle domination before it begins.

Naturally, to evaluate the future of this technology, we must first understand how self-driving cars work. Two notable elements of operating a self-driving car are the abundance of sensors involved and the integral role of programming the “right” way to drive. As quoted in the article:

Sometimes, however, the car has to be more “aggressive.” When going through a four-way intersection, for example, it yields to other vehicles based on road rules; but if other cars don’t reciprocate, it advances a bit to show to the other drivers its intention. Without programming that kind of behavior, Urmson said, it would be impossible for the robot car to drive in the real world.

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